KVR Coachworks Privacy Policy

Policy

What personal data we collect and why

Thank you for visiting KVR Coachworks, an approved collision repairer located in Ashfield and Rosebery, NSW.

We respect the privacy of everyone who uses this site. This policy explains how we collect and use information.

In this policy, “Personal Information” means any information from which your identity is apparent or can reasonably be worked out. We do not collect Personal Information about you when you simply browse this site.

You can use this site without telling us who you are or giving other Personal Information. If you send us an enquiry or feedback, you do not need to identify yourself or use your full name.

Personal Information

If you contact us through this website, we will collect and record the details you submit, such as your name, phone number and vehicle registration. Your details will not be sold or passed to third parties except where required by law or needed to process an insurance claim you have asked us to handle.

Please do not send us other personal or sensitive information.

Apart from cases such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other companies, agencies or government departments.

How we handle complaints and requests

You may ask to see the Personal Information we hold about you, and ask us to correct it if it is not accurate, current or complete. You may also make a complaint about how we have handled your Personal Information.

To protect your privacy and the privacy of others, we will ask for proof of identity before we give you access to your information or change the information we hold.

You can contact us by email, or post your request or complaint to the address below. We reply to all requests about personal information within three business days.

How we protect your personal information

This website is hosted on a secure server. To protect the data and personal information we collect and hold, we keep physical, technical and administrative safeguards in place.

Our staff are trained in confidentiality and in keeping your information private and secure. Access to your Personal Information is limited to the staff who need it to manage your repair or claim.

Website analytics

To understand how the site is used, we may use cookies. A cookie is a small text file that a site places on your device to remember your settings between visits. Most websites use them. You can refuse cookies in your browser settings, but if you do, some parts of this website may not work as intended, such as remembering that you have already seen the opening animation.

This website may link to other websites. We are not responsible for the privacy practices of those sites. When you follow a link to an external website, read its privacy policy before you share any details.

This website uses an analytics service that sends anonymous traffic data to servers outside Australia. We use its reports to understand which pages are visited and how people move between them.

By using this website, you consent to that service processing anonymous data in the way described in its own privacy policy and for the purposes set out here. You can opt out by declining the cookie notice when it appears or by blocking cookies in your browser.

KVR Coachworks also posts on social media. If you choose to “like” or “share” content from this website through those services, read the privacy policy of that service first. If you are a member of a social media site, it may connect your visit to this site with other information it holds about you.

Alternatively, you can write to us at:

KVR Coachworks, 212–220 Parramatta Road,
Ashfield NSW 2131